Select your store and add the items to your basket to complete your transaction. You will receive two emails. The first to let you know we have received your order. The second one is to advise you that your order is ready for collection at your chosen store. Orders will be available for collection during store opening hours. When you are ready to collect, please bring your ready for collection email to the store to get your order. This email can be printed or presented on a smartphone or tablet. Your order will be held and available for 2 days following the date of order. We cannot hold orders longer than this. Once this time expires your order will be cancelled.
We are happy to exchange or refund goods if returned within 28 days of purchase and provided that they remain unused, unopened, in their original condition and packaging with all materials, manuals and accessories intact. All returns must be accompanied by a valid Ken Black Toys receipt or, for online click & collect returns, your order confirmation email including your order reference number.
We cannot offer refunds or exchanges, unless faulty or not as described, on the following items:
This does not affect your statutory rights.
Shipping is from €4.99 on orders over €20 and €6.99 on orders under €20. This excludes orders for large, bulky items or software. If your order contains a large or bulky item you will be notified of the charge and the shipping timeframe when you add this item to your basket. Large, bulky items are typically products that weigh over 20kg. However, some items may be classed as large or bulky items even if they weigh less than 20kg due to the products dimensions.
Please note that we try our best to offer the most competitive shipping rates. Shipping fees incurred are only covering the cost of the shipping as charged by our third-party delivery company. In these cases, we have no alternative but to pass this shipping charge to our customers. Where possible, we subsidize the shipping charge and do not pass this to our customers.
Orders with standard parcel size (items under 20kgs) are delivered via An Post. Some local exclusions may apply. Large, bulky orders (typically over 20kgs) are delivered via an alternative courier.
Most issues regarding set up and performance can be resolved over the phone by contacting the supplier helpline below:
Please make sure that you check your items carefully before they are used or installed, for example all tablets will require wifi.
Please ensure that you keep your receipt, as you will need it as proof of purchase in the event of any after sales query.
If the item is faulty and it has been 28 days or more since the date of purchase, then you will need to contact the supplier directly and arrange a repair. Supplier contact details are as follows:
The Games Console and Tablet returns policy we have in place dictates that the suppliers must be contacted in the unlikely event of a fault. Unfortunately, our staff do not possess the technical expertise required to deem the items faulty, therefore, we must refer you to the suppliers as they are in the best position to help our customers with product queries.
For all tablets and game consoles, please ensure that you hold onto all packaging, as any products which are found to be faulty but are missing any components or accessories, including the box, will not be eligible for return.
If the item is not deemed to have a genuine manufacturing fault and the issue is due to accidental damage or mis-use, for example a cracked screen, water damage, damaged charging port through force or other physical damage to the unit, then the product cannot be returned.
If there is a fault and it's within 28 days:
If there is a fault and you do not have any proof of purchase:
Due to the fact these products are sold in multiple retailers, we cannot accept products which are not accompanied by valid proof of purchase. Proof of purchase is a valid receipt or an online sale invoice. Please contact the supplier directly.
If your LEGO set is missing piece/s, please contact LEGO directly and they will send you the missing piece/s as soon as possible.
LEGO can be called on 00800 5346 5555 or contacted via their website http://service.lego.com/en-gb/contactus. If you would like to order the parts online, please use the following link and follow the 7 simple steps. https://service.lego.com/en-gb/replacementparts#BasicInfo
Make sure you have the part number, design number (on the side of the box) and the name of the set ready and you will be sent the missing part/s as promptly as possible.
You can check stock availability in your local store online. Simply search or browse to the item you are looking for, search and select your local store to see if the item is in stock.
Alternatively you can contact our Customer Service Team for all the latest and most up to date information on stock availability on 057 8621292.
Calls are charged at local / national rates. Calls from mobiles may vary. Callers under 18 must have phone owner’s permission before calling.
Yes, for all the latest and most up to date information on stock availability in store you can reach our customer service team by calling 057 8621292. Calls are charged at local / national rates. Calls from mobiles may vary. Callers under 18 must have phone owner’s permission before calling.
The best way to get in touch with our Customer Service Department is to fill in a Contact Us Form on our website. Our Customer Service team will be in touch as promptly as possible.
Calls are charged at local / national rates. Calls from mobiles may vary. Callers under 18 must have phone owner’s permission before calling.
Yes, you can send a letter to our Customer Service Department at the following address:
Ken Black Toys & NurseryOnce received, a member of our team will be in touch via return letter, or via phone or email if these contact details are provided.
For all the latest and most up to date information on stock availability you can reach our customer service team by calling 057 8621292. Calls are charge at local / national rates. Calls from mobiles may vary.
Lines are open during the following hours:
Monday – Friday: 9.00am – 5.30pm