Privacy Policy

Privacy Statement

Ken Black Ltd ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website, you are accepting and consenting to the practices described in this policy.

For the purpose of the relevant data protection legislation, the data controller is Ken Black Ltd Portlaoise Retail Park, Portlaoise, Co. Laois, R32 V303, Ireland.

 

Information We May Collect From You
We may collect and process the following data about you:

  • Information you give us
    You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, sign up for our catalogue mailing list or to receive email offers, register for in-stock guarantee, register for “Click & Collect”, log a query through our Customer contact centre, place a customer review on our site or when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and images, details of the products you are interested in and other content which you choose to upload such as product reviews, comments and forum posts. In the event that you choose to apply to us for employment through the Careers section of our website, you will also be required to provide a copy of your CV and other relevant employment related information.
  • Information we collect about you
    With regard to each of your visits to our site we may automatically collect the following information:
    • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources.We may receive information about you if you use any of the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

 

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy below.

 

 

Uses Made Of The Information

We use information held about you in the following ways:

Information you give to us
We will use this information for the following purposes:

  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, or to provide you with a copy of our catalogue where this has been requested. This includes keeping you up to date with news of special events, offers, promotions and product launches. We are constantly looking for ways to improve our service, so we may occasionally contact you for research purposes also.
  • To provide you, or permit selected third parties to provide you, with information about goods or services. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
  • To notify you about changes to our service.
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To process your application for employment in circumstances where you have provided your details through the Careers section of our website.

Information we collect about you
We will use this information for the following purposes:

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer
  • To allow you to participate in interactive features of our service, when you choose to do so
  • As part of our efforts to keep our site safe and secure
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
  • To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure Of Information
We may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets. If Ken Black Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of sale and other agreements; or to protect the rights, property, or safety of Ken Black Ltd our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your Rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us through the Contact Us section.

You have the right to access or to rectify any information held about you. Please contact us by emailing privacy@kenblack.ie

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

How Long Will We Keep Your Information

We will retain a record of your personal information in order to provide a high quality & consistent service. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

GDPR

Ken Black Toys respects your privacy and is committed to protecting your personal data. In line with GDPR, your personal data collected from time to time may be used to update and correct the information previously collected.

The duly authorized personnel of Ken Black Toys, on the basis of the criteria of necessity may access your personal data, which are communicated to third parties:

  • When the communication is necessary to comply with applicable laws and regulations with respect to third parties’ legitimate recipients, such as public entities and authorities for their institutional purposes, for example anti-money laundering legislation, judicial authorities;
  • In case of extraordinary operations (e.g. mergers, acquisitions, transfer of assets, etc.)

Your personal data is also shared with our service providers; for example, providers of technical and organisational services functional to the purposes above described, such as consultants, also in associate form, delivery, marketing, payment services companies, etc. Such subjects shall only receive the data which are necessary to perform the agreed services and shall act as data processors, on the basis of the instructions they receive. It is understood we do not share your personal data to third parties for marketing or profiling purposes.

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

If you wish to exercise any of the rights set out above, please contact us at privacy@kenblack.ie.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

Your Legal Rights

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

Contact Us

If you would like to exercise your rights as set out above, or have a question or a complaint about this policy, you can contact us at;

By Email: privacy@kenblack.ie

By Post: Ken Black Ltd Portlaoise Retail Park, Portlaoise, Co. Laois, R32 V303, Ireland.

You have the right to make a complaint at any time to a data protection regulator in Europe, in particular in a country where you work or live or where you believe your legal rights have been infringed. The Data Protection Commissioner is the Irish supervisory authority for data protection issues (www.dataprotection.ie). We would, however, appreciate the chance to deal with your concerns before you approach the relevant regulator, so please contact us in the first instance.

 

Changes To Our Privacy Policy
This privacy policy was most recently updated May 2020.

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 

Ken Black Toys Cookies Policy

What are Cookies
A cookie is a piece of information in the form of a very small text file which is stored on your computer when you visit certain web pages. A cookie can be thought of as an internet user's identification card, which tells a web site when the user has returned. At Kenblack.ie we use cookies to keep track of what you have in your basket, and to remember you when you return to our site. To order products on Kenblack.ie, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site although you won't be able to make any purchases online.

Cookies can't harm your computer. We don't store personally identifiable information such as your home address or credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing. We are providing you with this information to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website.

Our Cookie Policy
In order for you to utilise the online shopping and personalised features on Kenblack.ie, your computer, tablet or mobile device will need to accept cookies, as we can only provide you with certain personalised features of this website when cookies are enabled. Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that, once you're signed in, is associated with this information.

However, if you'd prefer to restrict, block or delete cookies from Kenblack.ie, or any other website, you can use your browser to do this. By using the Kenblack.ie website, you are agreeing to our Privacy and Cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies (list of cookies below). If you do not agree to such use, please see below for details on how to adjust your settings and disable these cookies.

 

Purpose of our cookies
The following is a list of our cookies and the purpose of them:

Cookie Name(s) Duration Description
Session ASP.NET_SessionId Session Used to provide the User with a Session
Member Member 2 months Stores the User's unique ID for login and checkout purposes
User User 30 days Stores the User's basket for adding items to their basket and remembering it when returning to the site
Reference Reference 2 days Used on the Checkout to store the User's order reference as they progress
SelectedOption SelectedOption 1 hour Stores the User's chosen delivery option on the Checkout

Third Party Cookies
When you visit Kenblack.ie you may notice some cookies that aren't related to Ken Black Toys. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

Social Network Sites
We have a variety of pages on social networking sites such as Facebook. If you use these pages, the hosting sites may drop cookies onto your devices. We do not control the setting of, and accept no liability in connection with these cookies so please look at the third-party websites for more information about what they do with cookies and how you can manage them. From time to time we may run competitions or other applications within Facebook or other social networking site, these applications may drop cookies onto your devices and you are advised to read the terms of the application for more information.

Managing Cookies
If cookies aren't enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won't be able to add products to your basket and buy them.

 

To enable cookies
If you're not sure of the type and version of web browser you use to access the Internet:
For PCs: click on 'Help' at the top of your browser window and select the 'About' option.
For Macs: with the browser window open, click on the Apple menu and select the 'About' option.

How to check cookies are enabled for PCs

Google Chrome

https://support.google.com/chrome/answer/95647?co=GENIE.Platform=Desktop&hl=en

Microsoft Internet Explorer

https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Safari

https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=en_US

How to check cookies are enabled for MAC's

Safari on OSX

https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=en_US

Mozilla on OSX

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

All other browsers
Please consult your documentation or online help files.

If you would like more information about cookies, we would suggest you visit www.aboutcookies.org.